HEIDENHAIN service and support: competence at your side

The HEIDENHAIN Service department provides professional, individualized support for machine manufacturers and end users throughout the life cycle of a machine.
A global service team of qualified HEIDENHAIN subsidiaries and distributors is ready to help you.

Technical support

Our competent helpline staff provide advisory support and assist you from initial design of a new machine to optimization and troubleshooting in the field.


Our solution-focused service offerings, ranging from replacement parts and devices to worldwide repair services, save you time and money while increasing the availability of your machines. Find out more about our extensive service offerings.

Download center

This is where you'll find our user documentation, brochures, software, product videos, and the Klartext magazine for end users.

Training courses for OEMs and end users

Build up the expertise needed to meet your customers’ demands, and shorten training times with our extensive offering of seminars and workshops on numerous topics.

Tips and tricks

Often, all it takes to resolve your difficulty is a brief tip or some up-to-date information. This page offers help on a variety of topics.

Media library

Videos from different product areas at a glance. Topic filters help you find what you are looking for.

Strong support from HEIDENHAIN partners

These special networks bring the expertise of regularly trained specialists to bear on a single topic. Benefit from this expertise for your project or training needs.

Frequently asked questions

Find out faster: this long-proven collection of questions and answers is constantly growing.